Policies
Banking Policies
Access a collection of informative banking policies that define our operational principles.
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Policy on Settlement of Claims in Respect of Deceased Account Holders
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Policy on Cheque Collection
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Ujjivan MSME Policy - covering PSL, Rehabilitation and Settlement 2019
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Debit card Issuance Policy
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Policy on Frequent Dishonour of Cheques
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Grievance Redressal Policy
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Fair Practices Code for Lenders
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Customer Compensation Policy
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Vernacular versions of fair practice code for lenders
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Updated Policy on Fixing Service Charges
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New Product Approval Policy
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Comprehensive Deposit Policy
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Policy on Determination of Materiality of Event
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Policy on Resolution Framework 2.0
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Citizens Charter
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Customer Rights Policy
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Feature of Rs 10 Notes
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Feature of Rs 50 Notes
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Policy on collection of dues and repossession of security
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