Business Net Banking is an online portal specially designed for business and corporates who are customers of Ujjivan Small Finance Bank.

• Allows authorized signatories/account holders to designate individuals (Business Net Banking user) to initiate and/or authorize financial and non-financial transactions.
• Defined transaction workflow through maker-checker concept and Transaction Authorisation Matrix through 2 levels of Authorisation. Ex. A Fund transfer initiated by an Officer (Role-Maker) to be Authorised by his Manager (Role-Checker) at 1st level and again authorised by the CFO (Role-Maker Checker) of the company at 2nd level. Customers can opt for Straight through transactions (supported by 2 factor authentication) provided the mode of operation is singly by submitting the required supporting documents (authorisation letter, declaration).
• Users can define per transaction limit in the Business Net Banking form for every user.
• Business Net Banking allows the user to perform multiple transactions through File upload functionality which can incorporate transactions upto 9000+ transactions (NEFT, RTGS, Internal Fund Transfer)

Per transaction limit will be as defined in the Business Net Banking form. Fund transfer limit for NEFT between 7 pm to 8 am is ₹ 10 lakhs.

Any non-individual entity having Current/Savings Account with Ujjivan can opt for Business Net Banking

Business Net Banking form is an on-boarding form which needs to be filled to define the user profile, roles, and access rights, account linkage etc. The form needs to be signed by the Authorised Signatory(s) of the account on each page of the Business Net Banking form along with seal (if applicable). It needs to be submitted along with the applicable supporting documents.

BNB user can be the customer himself or an appointed individual who can operate Business Net Banking on behalf of the customer and perform activities on the linked account as per the user role defined in the on-boarding form.

• (V) Viewer - The user has ONLY view rights and cannot initiate/authorise transactions
• (M) Initiator - The user can view and initiate transactions, but cannot authorize them
• (C) Authoriser - The user can view and authorize transactions, but cannot initiate them
• (B) Initiator and Authoriser - The user can view, initiate and authorize transactions

The format of applicable supporting documents is available on Ujjivan’s website. These documents are to be printed on letter head of the company/organisation (as applicable and mentioned in the document). All the details mentioned in the supporting document template needs to be strictly followed mandatorily. Any missing detail or change in the format can lead to rejection of the request. If you have your own format of the supporting document, then all the details that has been mentioned in the document templates, needs to be incorporated.

Once the documents are submitted, your request will be processed in 4 working days subject to fulfilment of document scrutiny/verification by the bank. Users will receive an E-mail with details of your Corporate ID, User ID, and Login/Transaction Password.

• Corporate ID – Unique identifier assigned by the bank to identify the Business Net Banking using corporates. Corporate ID is the 1st credential required to log into Business Net Banking portal.
• User ID: Unique identifier assigned by the bank to every user. User ID is the 2nd credential required to log into Business Net Banking portal. It is case sensitive
• Login Password: It is the 3rd credential required to log into Business Net Banking. It is case sensitive.
• Transaction Password: This is required for authorising transactions along with OTP. This password will be applicable to users who can authorise transactions i.e. Authorisers, Initiator-Authorisers. It is case sensitive

If the form was rejected due to some missing details then, you may edit the submitted form again by entering the details. The authorised signatory will have to re-sign on the Business Net Banking form accepting the addition of details on each page of the Business Net Banking form. Fresh supporting documents need not be submitted provided the there is no discrepancy between the supporting document, authorised signatory details and Business Net Banking form.

For any kind of modification in existing user, like updating mobile number, email ID, user role, limits, department, authorisation matrix (with existing users) and blocking users, only new Business Net Banking form is required along with authorised signatory(s) signature and company seal (as applicable) on each page. For addition of new account(s) and User(s), new Business Net Banking form and supporting document is required mentioning the required details.

Yes. Email ID of the user will be used to send Corporate ID, User ID and system generated login/transaction password. After entering 1st time login password, the system will prompt the Business Net Banking user to change his login/transaction password post OTP verification, which will be sent to user’s registered mobile number. OTP sent to user’s registered mobile number will also be used as a factor of authentication while authorising transaction.

Yes. Ujjivan Business Net Banking supports maker-checker concept for greater control to the customers. Different users can be mentioned as maker and checker for a transaction.

Dual level of authorisation can be opted for the customers for any type of transactions which are mentioned in the Business Net Banking form. For example, if a transaction initiated by a Business Net Banking user who is an Initiator (Maker/Both role) needs to be approved by Business Net Banking user at 1st level and 2nd Business Net Banking user at 2nd level, then the number of approvers in this case will be 2 i.e. one at 1st level and second at 2nd level. A transaction initiated by this Business Net Banking user will have to be approved by 2 Business Net Banking users with Authoriser role (Checker/Both role). The transaction will flow from initiator to 1st level authoriser and then 2nd level of authoriser. If no transaction is selected for dual authorisation, then the transaction will be applicable for single level of authorisation i.e. the transaction will flow from initiator and then to 1st level of authoriser. The authorisation matrix has to be defined accordingly in the Business Net Banking form. The number of Business Net Banking users at any level should mandatorily be one Business Net Banking user and can also have group of Business Net Banking users/Department which is optional.

NEFT, RTGS, IMPS and Internal Fund Transfer. All these can be used for single transfer and multi-fund transfer. For file upload, RTGS, NEFT and Internal Funds Transfer (IFT) can be used.

Yes. You can schedule fund transfer (Internal fund transfer/NEFT/RTGS). Based on the date of execution and frequency the transactions will be executed.

7 days

After 45 Days

You can use click on “Forgot Password” to reset your login/transaction password. You will receive system generated credentials on the registered email id.

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Any bill payment/recharge initiated to be authorised within 24 hours of initiation. Otherwise that transaction will be expired and will fail.

The files which was successfully authorised and processed will be available in File UploadView Bulk Upload File Status. There you can select Upload Date. File name will be as per below naming standards:

• File starting with NFT will have only NEFT transactions.
• File starting with RTG will have only RTGS transactions.
• File starting with IFT will have only Internal Fund Transfer

• Free cash deposits up to ₹ 1,50,000 per month across any Ujjivan Bank branch
• 25 multicity cheques free every quarter
• Maintain the account at a nominal Monthly Average Balance(MAB) of ₹ 5,000
• Customers can access their account through various channels such as Internet Banking, Mobile Banking, ATM, Phone Banking, and SMS Banking
• Money transfer through IMPS/NEFT/RTGS available
• Daily withdrawal limit of ₹ 50, 000 across ATMs and ₹ 1,00,000 through Point of Sale terminals and e-commerce sites.
• Unlimited ATM transactions allowed at Ujjivan ATMs
• 5 free transactions allowed at other banks ATMs
• Ujjivan Bank follows centralised banking with no concept of base and non-base branches

• Free cash deposits up to 10 times the MAB maintained in the previous month or 3 lacs whichever is higher
• 50 multicity cheques free every quarter
• Maintain the account at a nominal MAB of ₹ 10, 000
• Daily withdrawal limit of ₹ 1,00,000 across both ATMs and point of sale terminals/e-commerce sites
• 6 transactions allowed at other banks ATMs

• Flexible Free cash deposit Limit depending upon average balance slab and Flexi Option chosen:

  Flexi Next

  Flexi Now

  • If MAB is less than 1,00,000: 12 times the MAB maintained in the previous month month or 5 lacs whichever is higher
  • If MAB is greater or equal to 1,00,000 and less than 5,00,000: 15 times the MAB maintained in the previous month
  • If MAB is greater or equal to 5,00,000: 20 times the MAB maintained in the previous month
  • If MAB is less than 1,00,000: 12 times the MAB maintained in the current month or 5 lacs whichever is higher
  • If MAB is greater or equal to 1,00,000 and less than 5,00,000: 15 times the MAB maintained in the current month
  • If MAB is greater or equal to 5,00,000: 20 times the MAB maintained in the current month
• 150 multicity cheques free every quarter
• Maintain the account at a nominal MAB of ₹ 25,000
• Daily withdrawal limit of ₹ 1,50,000 across both ATMs and point of sale terminals/e-commerce sites
• Rupay Platinum Debit Card with host of benefits and offers

• Regular Current Account - ₹ 5,000
• Premium Current Account - ₹ 10,000
• Business Edge Current Account - ₹ 25,000

You are eligible to open and operate a Regular Current Account if you fall under any of the following categories:

• Individuals
• Sole proprietorships
• One person companies
• Partnership
• Limited Company
• Limited Liability Partnership
• Hindu Undivided Family
• Section 8/Section 25 Companies
• Trust, Association, Society, Club

Monthly average balance or MAB is the average of end-of-day balance in the account for all the days in a month.

We charge a fee of ₹ 300 per month for not maintaining the minimum MAB in a Regular Current Account, a fee of ₹ 500 for not maintaining the minimum MAB in a Premium Current Account, a fee of ₹ 750 for not maintaining the minimum MAB in a Business Edge Current Account

Excess cash deposit charges is ₹ 4 per ₹ 1000 (Min. ₹ 25) plus 18% GST

You can enjoy 50 free cash withdrawals per month from any Ujjivan Bank branch, beyond which you will be charged ₹ 10 per transaction.

Additionally, there is no limit on the cash withdrawal amount from a branch.

No. As an Ujjivan SFB Current Account holder, you have the advantage of a single account and multi-location banking facilities.

Yes, you can. Our state-of-the-art centralised banking system provides you with the flexibility of accessing your account from any branch pan-India.

Mandatory Document / Officially valid documents (OVD)

Permanent Account Number or Form No. 60 as defined in Income-tax Rules, 1962

• Passport
• Driving license
• Voter's Identity Card issued by Election Commission of India
• Job card issued by NREGA duly signed by an officer of the State Government
• Letter issued by the National Population Register containing details of name, address
• Aadhaar issued by the Unique Identification Authority of India (e-KYC with customer consent / Proof of possession of Aadhaar with Aadhaar number blacked out)

• PAN Card in the name of proprietor
• Entity Proof - Any two documents which confirms Entity Name / Address / Business activity of the firms
• KYC documents for Sole Proprietor and authorized signatory / Power of Attorney (if any)

* This is only an indicative list. Please visit your nearest branch for more details.

• Certificate of incorporation
• Commencement of Business (for Public Limited Companies)
• PAN card of the entity
• Memorandum and articles of association
• Resolution of the board of directors to open an account
• Proof of registered address(Certificate of Incorporation having address of the company/Form 18 along with ROC Receipt)
• List of Directors (On the letter head of the company)
• Shareholding pattern (On the letter head of the company)
• MCA website extract
• KYC Documents for all Authorized signatories, POA & Beneficial owners (holding 25% or more)
• No objection certificate (if the firm is enjoying credit facility from any other bank/s), with the tracer for a fortnight for a response from the other bank

* This is only an indicative list. Please visit your nearest branch for more details.

• Partnership deed
• Certificate of incorporation/registration or proof of application for a certificate of incorporation
• PAN card of the entity
• Entity Proof - Any one document which confirms Entity Name / Address / Business activity of the firm other than the above mentioned documents
• Partnership Letter - Account opening Mandate - Declaration signed by all partners
• Share holding pattern
• Power of Attorney/ mandate granted to a partner or an employee of the firm to transact business on its behalf (if applicable)
• KYC Documents for all partners and persons holding an attorney to transact on its behalf
• No objection certificate (if the firm is enjoying credit facility from any other bank/s), with the tracer for a fortnight for a response from the other bank

* This is only an indicative list. Please visit your nearest branch for more details.

• Copy of Latest Limited Liability Partnership agreement
• Registration certificate
• PAN card of the entity
• Entity proof - Any one document which confirms Entity Name, Address, Business activity other than above mentioned documents
• LLP letter – Resolution to open the account and list of authorized signatories duly signed by all designated partners
• Shareholding pattern (On the letter head of the company)
• List of Designated partners
• MCA website extract
• KYC Documents for all designated partners and Authorized signatories, Beneficial Owners (holding 25% or more), POA holders.
• No objection certificate (if the firm is enjoying credit facility from any other bank/s), with the tracer for a fortnight for a response from the other bank

* This is only an indicative list. Please visit your nearest branch for more details.

Any of the following documents can be used to establish proof of address

• Aadhaar card issued by Unique Identification Authority of India (UIDAI)
• Passport
• Driving license
• PAN card
• Voter identity card
• Job card issued by NREGA duly signed by an officer of the state government
• Letter issued by the National Population Register containing details of name, address

* This is only an indicative list. Please visit your nearest branch for more details

Following documents can be accepted as a first/second entity proof:

• Registration certificate (in the case of a registered concern)
• Certificate / Licence issued by the Municipal authorities under Shop & Establishment Act:
  • Valid Shops & Establishment Certificate/ Trade License.
  • Certificate of enlistment/license/shop allotment letter issued by Municipal Corporation
  • Shops & Establishment Certificate issued by E-Seva Kendra’s (Andhra Pradesh). Receipt issued only by Municipal Corporation of Hyderabad (MCH) to be accepted along with Shops & Establishment Certificate.
  • Valid shops and establishments certificate issued by the Municipal corporations in West Bengal.
• CST / VAT / GST certificate
  • Sales Tax Registration Certificate/ TIN Certificate/ VAT Certificate/ Service Tax certificate/ TAN certificate/ Allotment letter for new firms not older than six months
  • Certificate/registration document issued by Sales Tax/Service Tax/Professional Tax authorities
  • Professional Tax Registration Certificate
  • GST registration certificate
• Licence issued by the Registering authority like Certificate of Practice issued by Institute of Chartered Accountants of India, Institute of Cost Accountants of India, Institute of Company Secretaries of India, Indian Medical Council, Food and Drug Control Authorities, registration/licensing document issued in the name of the proprietary concern by the Central Government or State Government Authority/Department, etc. IEC (Importer Exporter Code) issued to the proprietary concern by the office of DGFT
  • APMC/ Mandi License/ Certificate
  • Labour License/Certificate
  • Trade Mark Registration Certificate
  • Liquor License/ Registration Certificate
  • Drug License
  • Registration Certificate issued by Excise & Customs Department.
  • License/ Certificate to Sell/ Stock/ Exhibit for Sale or Distribute Insecticide/Pesticide
  • Police Department Permission/License/Certificate
  • Regional Transport Office Permit/Registration Certificate
  • Consent to Operate document issued by State/Central Pollution Control Board
  • kCertificate Issued by SEZ, STP, EHTP, DTA and EPZ in the name of the entity mentioning the address allotted.
  • Importer–Exporter Code (IEC)
  • Trade License in the name of entity./li>
  • Factory Registration Certificate in the name of entity.
  • SEBI Registration Certificate in the name of the entity.

Following documents can be accepted as a first/second entity proof:

• Utility bills such as electricity, water, and landline telephone bills in the name of the proprietary concern.
  • Latest copy of Electricity Bill, not more than 2 months old.
  • Latest copy of Landline Telephone Bill from Telecom operator, not more than 2 months old.
  • Water Tax bill paid to Municipal Body/ Corporations, not more than 2 months old along with the Tax receipt should stand in the name of the firm.
  • Property Tax bill not more than 12 months from the bill issuance date along with Tax payment receipts in the name of the firm.
• Sales and income tax returns
  • Complete Sales tax return in the name of the firm duly acknowledged and accepted.
  • The complete Income Tax return (not just the acknowledgement) in the name of the firm where the firm's income is reflected, duly authenticated/ acknowledged by the Income Tax Authorities.
  • Last available Income/ Wealth Tax Assessment order in the name of firm. 3. District Industries Center (DIC)/ Small Scale Industries (SSI)/ Micro, Small and Medium (MSME) Certificate - Acknowledgment Part -II issued by DIC/ SSI/ Development Commissioner MSME containing Entrepreneur's Memorandum Number, Udyog Aadhaar (Applicable only for manufacturing and services sector) – Udyog Aadhaar not acceptable for Partnership, LLP and Companies.
• Certificate issued by Municipal Corporation/ Local Self Government Bodies confirming address of the firm.
• Registration Certificate issued under Weight & Measurement Act along with Certificate of Verification issued under Weight & Measurement Act

* This is only an indicative list. Please visit your nearest branch for more details

A Fixed Deposit (FD) is an account in which a customer keeps a fixed sum of money, on which the bank pays interest at a pre-determined rate for the duration of the deposit. The rate of interest paid on a Fixed Deposit varies according to the amount and the duration.

The minimum amount required to open a Fixed Deposit is ₹1,000. Amounts more than ₹1,000 can be deposited in multiples of ₹100.

The tenure can range from 7 days up to 10 years

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Please refer to our penal rate of interest charges. Click here.

• For Fixed Deposits with monthly/quarterly/half-yearly/annual payouts, interest is calculated on a simple interest basis.
• In the case of monthly payouts, simple interest is calculated at a discounted rate.
• For Fixed Deposits with quarterly payouts, the interest is calculated for completed quarters. For the remaining period, interest is calculated for completed months. Further, for the incomplete month, the interest is calculated on the number of days.
• For Cumulative Fixed Deposits (pay-out at the end of a term), compound interest is calculated on a quarterly basis on the completion of the quarters. For the broken period beyond completed quarters, simple interest is calculated on the cumulated deposit amount

For Fixed Deposits, TDS is not applicable on the interest earned up to ₹40,000 under Section 194A. However, TDS will be applicable if the interest received or likely to be received during the financial year exceeds ₹ 40,000 / ₹ 50,000 in case of senior citizen customer.

Tax Deduction at Source (TDS) will be applicable on interest paid/accrued on Recurring Deposits. In case the deposit holder does not want the tax to be deducted at source, they may submit Form 15G/15H (other than company, firm or co-operative society), the Exemption Certificate under Section 197 (in case of all holders) or any other tax exemption certificate to the bank. Such forms or tax exemption certificates have to be submitted every financial year for each fixed deposit held with the bank. For further details, contact the bank branch.

Existing customers with a Savings Account at Ujjivan SFB can open a Fixed Deposit by visiting the nearest branch. They can also do so by logging into www.ujjivansfb.in, through mobile or internet or at the Center Meetings (for a deposit of up to ₹5,000). New customers may also place a request by visiting the nearest bank branch.

Yes, senior citizens gain an additional 0.50% rate of interest.

Yes, the Fixed Deposit can be closed before the end of the original term by submitting a fixed deposit receipt at a branch. Interest calculation will be as per the terms and conditions. For further details, contact the branch.

Fixed Deposit can be closed before maturity through an Ujjivan SFB branch. The final amount paid will be calculated according to terms and conditions pertaining to the deposit.

Yes, a loan facility is available at a value of up to 80% of principal and accrued interest. You can walk into any of our branches for more information.

Yes, you can choose the auto-renewal facility at the time of opening the Fixed Deposit. Auto-renewal allows your Fixed Deposit to get renewed automatically for the same period as the original deposit.

Auto-renewal has three options for renewal:

(i) Principal only

(ii) Interest-only and

(iii) Both principal and interest.

You can also opt out of auto-renewal.

After the maturity of your Fixed Deposit, you can walk into any of the Ujjivan SFB branches in the country and claim your deposit by furnishing your FD details.

Yes, there is a nomination facility on the Fixed Deposit account.

A Cumulative Fixed Deposit account will be offered to customers where an amount is kept with the bank and the bank pays an interest at the time of maturity. Compound interest is calculated on a quarterly basis, and it is reinvested. The rate of interest paid for the Fixed Deposit will vary according to tenure and amount. Tenures of Cumulative FDs range from 6 months to 10 years.

Yes, you can avail the overdraft facility against an FD. Please contact the branch for further information.

Ujjivan assess the customer's repayment capacity based on household income and loan requirement.

Depending on the customer income, property valuation, internal credit parameters & type of product, the max loan amount that can be offered up to ₹ 75,00,000*/- with maximum tenor can be up to 240 months*.

• Processing Fees: ₹ 3,350 + GST applicable at the time of login
• CLADUM charges (Credit, Legal, Administrative, Documentation, Upkeep of documents and Maintenance): 1.0% - 2.0% of loan amount based on product category + GST applicable

• ₹250 for ECS/ACH/Cheque Bounce, taxes as applicable
• Penal Interest on the overdue amount (Principle + Interest) will be applicable on number of days delay from the due date.

Residential property which is proposed to be purchased/constructed/renovated depending on nature and end use as per the product.

• Click here to apply online: https://www.ujjivansfb.in/personal/home-loan-form
• You can call on our toll free number - 1800 208 2121
• Or you can contact our nearest Ujjivan Small Finance Branch. Click here to find our nearest branch.

For Salaried Individuals:

• Proof of Residence - Any one of the below OVDs (Officially Valid documents)
  • Passport
  • Driving License
  • Proof of possession of Aadhaar
  • Voter's Identity Card issued by Election Commission of India
  • Job card issued by NREGA duly signed by an officer of the State Government
  • Letter issued by the National Population Register containing details of name, address
  • Aadhaar card
• PAN Card/Form 60.
• Proof of Business:
  • Business Registration documents
  • E-Bill
  • Rent agreement
  • Udyog Adhaar
• Proof of Income:
  • Latest 6 months Bank Statement/Passbook
  • Income Tax Returns
  • Salary certificate wherever applicable
  • Form 16A wherever applicable
• Original Property Documents.

For Self-Employed Individuals:

• Proof of Residence & Identity - Any one of the below OVDs (Officially Valid documents)
  • Passport
  • Driving License
  • Proof of possession of Aadhaar
  • Voter's Identity Card issued by Election Commission of India
  • Job card issued by NREGA duly signed by an officer of the State Government
  • Letter issued by the National Population Register containing details of name, address
  • Aadhaar card
• PAN Card/Form 60.
• Proof of Business:
  • Business Registration documents
  • E-Bill
  • Rent agreement
  • Udyog Adhaar
• Proof of Income:
  • Latest 6 months Bank Statement/Passbook
  • Income Tax Returns
• Original Property Documents.

Yes. You can opt for Automated Repayment and your EMIs will be directly repay from your Ujjivan Small Finance Bank Savings Account, thus saving you the trouble of procuring, signing and tracking post-dated cheques.

Ujjivan offers in-house scrutiny of property documents for your complete peace of mind. So be assured that your property documents are in safe hands.

• EMIs can be repaid through Standing Instruction (SI) linked to your Ujjivan Small Finance Bank Savings accounts or
• EMIs can be repaid by registering ACH with your Savings bank account in other banks

You can take the Home loan of minimum ₹ 2,00,000*/- depending upon type of product.

Yes. All property owners/co-owners should be a part of Home loan applicants as applicants or co-applicants.

Home loan can be availed for the Purchase of house, Self-construction of house, Purchase of plot for home construction, Improvement/modification of existing home.

Yes*. You can transfer your exiting home loan to Ujjivan Small Finance bank at attractive rates* and can also avail the Top-up loan facility*

Yes*. You can avail subsidy benefit up to ₹ 2.67Lakhs* under Pradhan Mantri Awaas Yojana-Credit linked Subsidy Scheme(PMAY-CLSS) as per the eligibility criteria.

*Terms and Conditions apply. All the Service charges/Rate of interest/Product offerings/Product policies are subject to change as per the sole discretion of Ujjivan Small Finance Bank without any prior notice.

Immediate Payment Service (IMPS) is an instant interbank electronic fund transfer service, which can be accessed through mobile banking or internet banking. This service is available 24x7, throughout the year, including Sundays and bank holidays. You can send or receive funds via IMPS using the beneficiary’s registered mobile number and MMID or account number and IFSC code.

The funds should be credited into the beneficiary’s account immediately.

Mobile money identifier (MMID) is a seven-digit code issued by a participating bank to their mobile banking registered customers for availing IMPS service as a beneficiary. You will have different MMIDs for different accounts and all these could be linked to a single registered mobile number.

To send money using IMPS - MMID and Mobile Number through Ujjivan Net Banking:

• Login using customer ID and password
• Click on “Money Transfer” from the vertical menu or click on “Funds transfer” from the quick access menu.
• Select “From account” and select the account ID through which fund transfer is initiated
• From “Beneficiary” field, select the beneficiary added under “Other bank”
• Enter the amount in the amount field
• When a beneficiary added with MMID is chosen the transfer mode will be IMPS only
• Enter TRAN narration under “Remarks” filed.
• Click on “Submit”
• Verify details and click on “Confirm.”
• Enter OTP sent to the mobile number registered with the bank
• Click on “Transfer”
• Your transaction is complete, and your payment confirmation report will be displayed on the screen

To send money using IMPS -Account number and IFSC through Ujjivan Mobile App:

• Login using mPIN
• Click on “Money Transfer” from the vertical slider menu or click on “Funds transfer” from the quick access menu.
• Select “From account” and select the account ID through which fund transfer is initiated
• From “Beneficiary” field, select the beneficiary added under “Other bank”
• Enter the amount in the amount field
• Choose IMPS as fund transfer option
• Enter TRAN narration under “Remarks” filed.
• Click on “Submit”
• Verify details and click on “Confirm.”
• Enter OTP sent to the mobile number registered with the bank
• Click on “Transfer”
• Your transaction is complete, and your payment confirmation report will be displayed on the screen

To send money using IMPS -MMID and Mobile Number through Ujjivan Net Banking:

• Login using customer ID and password
• Click on “Money Transfer” from the vertical menu
• Select “From account” and select the account ID through which fund transfer is initiated
• From “Beneficiary” field, select the beneficiary added under “Other bank”
• Enter the amount in the amount field
• When a beneficiary added with MMID is chosen the transfer mode will be IMPS only
• Enter TRAN narration under “Remarks” filed.
• Click on “Submit”
• Verify details and click on “Confirm.”
• Enter OTP sent to the mobile number registered with the bank
• Click on “Transfer”
• Your transaction is complete, and your payment confirmation report will be displayed on the screen

To send money using IMPS -Account number and IFSC through Ujjivan Net Banking:

• Login using your mPIN
• Click on “Money Transfer” from the vertical slider menu
• Select “From account” and select the account ID through which fund transfer is initiated
• From “Beneficiary” field, select the beneficiary added under “Other bank”
• Enter the amount in the amount field
• Choose IMPS as fund transfer option
• Enter TRAN narration under “Remarks” filed.
• Click on “Submit”
• Verify details and click on “Confirm.”
• Enter OTP sent to the mobile number registered with the bank
• Click on “Transfer”
• Your transaction is complete, and your payment confirmation report will be displayed on the screen

Steps to add a beneficiary:

• Login using customer ID and password
• Click on “Money Transfer” in the vertical menu
• Select “Manage Beneficiary”
• Click “Add Beneficiary”
• Enter all the details
• Click on submit and verify the OTP sent to your registered mobile number
• The beneficiary will be added and activated.

• For the first 24 hours, a restricted transfer limit of up to ₹ 50,000 will be applicable (mobile and internet banking).
• Post 24 hours, the regular limit will prevail.
• A maximum of five new beneficiaries can be added in a day
• There is a combined level limit of ₹ 10,00,000 per day per account for fund transfer (mobile banking + internet banking + handheld)

• Login using mPIN
• Click on “Money Transfer” from the vertical slider menu
• Click on “Manage MMID”
• Select “Generate MMID”
• Select the account number for which the MMID is to be generated
• Click “Generate” to know MMID
• You will get a 7-digit MMID for the bank account

• Login using customer ID and password
• Click on “Money Transfer” from the vertical menu
• Click on “Manage MMID”
• Select the account number for which MMID is to be generated
• Click “Generate” to know MMID
• You will get 7-digit MMID for the bank account

• Login using mPIN
• Click on “Money Transfer” from the vertical slider menu
• Click on “Manage MMID”
• Select “View MMID”
• Select the account number for which MMID is to be viewed
• Click “View” to see MMID

Mobile Banking

Net Banking

IMPS transactions can be sent and received at any time and on any day. There are no restrictions of timing or holidays on IMPS remittances.

Inward transaction: NIL

For IMPS outward charges, please click here

On successful completion of the transaction, alerts will be sent on your preferred mobile number registered with the bank.

Transactions to banks which are not IMPS enabled will be rejected and the funds will not be debited from the customer's account.

For any reason, if the IMPS transaction is not processed - technical or business -the money would be credited back to the sender's account instantly. In case the fate of the transaction is not determined immediately, the reversal of funds will happen within the next five working days.

You can contact our bank branch, write to us at customercare[at]ujjivan[dot]com or call our toll free number 1800-208-2121 or contact the destination bank branch or the Customer Facilitation Service Centre at the bank.

Ujjivan Mobile Banking is an application that allows anytime anywhere access to banking services on your mobile phone.

Ujjivan Mobile Banking is available in English, Hindi, Kannada, Tamil, Bengali, Odia, Marati, Punjabi and Gujrati.

Any Ujjivan customer having a savings and/or current account with a valid debit card and mobile number registered with the Bank can use Ujjivan Mobile Banking.

On the pre-login screen, click on Language drop down and select the language of your choice.

To set a new mPIN, your mobile number must be registered with the Bank for Ujjivan Mobile Banking. Once registered, click on “New Registration” in the pre-login screen and fill the required details (Customer ID and registered mobile number). Enter the requested debit card details and enter the OTP sent to your mobile number registered with the Bank to generate your mPIN.

If you forget your mPIN, click on “Forgot mPIN” in the pre-login screen of the Ujjivan Mobile Banking. Fill in the required details (Customer ID and registered mobile number); enter the requested debit card details and enter the OTP sent to your mobile number registered with the Bank to generate your mPIN. Alternatively you can answer the security questions set by you during registration and reset your mPIN.

Please click the following link for terms and conditions related to Ujjivan Mobile Banking (https://www.ujjivansfb.in/terms-and-conditions)

“E-passbook” in Ujjivan Mobile Banking will display your transaction history of the selected account.

• Money transfer to My Accounts (linked accounts)
• Money Transfer to Other Ujjivan Accounts
• IMPS (Immediate Payment Service)
• NEFT (National Electronic Fund Transfer)
• RTGS(Real Time Gross Settlement)

• Android phones with version 5.0 and above
• Apple phones with iOS 7.0 and above

In an iPhone, swipe your screen from “left to right” to navigate to a previous screen.

Ujjivan Mobile Banking is free of charge for its customers You can download and use this application without any charges levied by the Bank. Your telecom service operator and/or internet service provider may levy charges for SMS and/or GPRS and /or internet used. Please contact your operator for details.

If you transaction fails or the beneficiary does not receive money, please note the transaction ID and contact Ujjivan Phone banking. 1800-208-2121

• While opening an account
• At Bank branch
• At ATM
• Through Phone banking

The Bank will activate your Ujjivan Mobile Banking within 3 working days, provided you meet all requirements set by the Bank.

A Customer ID is a unique identity given to you by the Bank for using Ujjivan Mobile Banking.

mPIN is your Mobile Pin Identification Number used for logging in to Ujjivan Mobile Banking.

OTP refers to One Time Password that will be sent to your registered mobile number.

To set a new mPIN, your mobile number must be registered with the Bank for Ujjivan Mobile Banking. Once registered, click on “New Registration” in the pre-login screen and fill the required details (Customer ID, Date of birth and registered mobile number); enter the OTP sent to your mobile number registered with the Bank and set security questions to generate your mPIN.

To change your mPIN, login to Ujjivan Mobile Banking and click on “Change mPIN” from Settings option located in the vertical slider menu.

Services offered by Ujjivan Mobile Banking are as follows:

• Deposits
• Loan installment
• Demand Draft
• TDS Enquiry
• NOC
• Recent Service Request
• Form 15G/H
• Cheque services
  • Request cheque book
  • Stop payment of cheque
  • Cheque status enquiry
• Debit card services
  • Request debit card
  • Set debit card PIN
  • Debit card status
  • Manage card
  • Debit card hot-listing
• New Account Request
  • Savings Account
  • Current Account
  • Fixed Deposit
  • Recurring Deposit
  • Home loan
  • MSME Secured Loan
  • Overdraft

If you forget your mPIN, click on “Forgot mPIN” in the pre-login screen of the Ujjivan Mobile Banking. Fill in the required details (Customer ID, Date of birth and registered mobile number); enter the OTP sent to your mobile number registered with the Bank. Answer the security questions set by you during registration and reset your mPIN.

If you have lost your phone in which Ujjivan Mobile Banking was installed, please call Ujjivan Phone Banking number 1800-208-2121 or visit the nearest Bank branch immediately.

A debit card hotlist is a list of debit cards that are permanently disabled by the Bank upon your request. Such cards are reported stolen, canceled and/or compromised in some way.

Yes, you can hotlist your debit card using Ujjivan Mobile Banking by selecting “Debit card hotlisting”from “Debit Card” option under “Services” located in the vertical slider menu.

To discontinue Ujjivan Mobile Banking, please contact the Bank branch to fill a Mobile Banking de-registration form.

“My Accounts” is a summary of all your accounts with the Bank.

• Savings Account
• Current Account
• Fixed Deposit Account
• Recurring Deposit Account
• Loan

Click on Savings or Current account and select the account number for transaction details

Yes, you can open a Fixed Deposit or Recurring Deposit account using Ujjivan Mobile Banking.

Yes, you can open more than one Fixed Deposit or Recurring Deposit accounts using Ujjivan Mobile Banking.

Yes, all your accounts opened at the Bank branch will be visible in Ujjivan Mobile Banking.

• Money transfer to My Accounts (linked accounts)
• Money Transfer to Other Ujjivan Accounts
• IMPS (Immediate Payment Service)
• NEFT (National Electronic Fund Transfer)

A payee or beneficiary is a person who receives money.

If you transaction fails or the beneficiary does not receive money, please note the transaction ID and contact Ujjivan Phone banking.

No, adding a new payee or beneficiary is mandatory for transferring moneyusing Ujjivan Mobile Banking.

• After logging in, click on “Money Transfer” option in the vertical menu
• Click on “Manage beneficiary “and choose “Add beneficiary”
• Select the type of Money Transfer to fill details
• Enter the OTP sent to the mobile number registered with the Bank

Yes, any new payee or beneficiary added in Ujjivan Mobile Banking will also be available in Ujjivan Net Banking as well.

A favourite transaction is a feature you can use to add your most frequent transactions and use it for quick and easy access.

You can add up to 10 favourite transactions and use it for quick and easy access.

To delete a favourite transaction, select “Manage Favorites” from the Settings option menu located in the vertical slider menu.

Services offered by Ujjivan Mobile Banking are as follows:

Cheque services

• Request cheque book
• Stop payment of cheque
• Cheque status enquiry

Debit card services

• Request debit card
• Debit card status
• Debit card hot-listing

New Account Request

• Savings Account
• Current Account
• Fixed Deposit
• Recurring Deposit
• Loan

To control your Money Transfer limit, Click on ‘Manage Limit’ in the ‘Settings’ option located in the vertical slider Menu.

Ujjivan Missed Call Banking enables a customer to know his/her balance and mini statement by giving a missed call.

• For balance enquiry, give a missed call on 9243012121
• For mini statement, give a missed call on 9243032121

If you have more than one account with the Bank, pleaseuseUjjivan SMS Banking.

Based on the financial needs of your business, you can apply for the Term loan or Overdraft facility of Upto ₹ 15 Cr duly backed by collateral. However, the final amount of disbursal will be decided by Ujjivan based on the assessment done by its field staff.

You can avail a business loan between ₹ 3,00,000 to ₹ 15,00,00,000.

You can avail a business loan between ₹ 3,00,000 to ₹ 15,00,00,000, in intervals of ₹ 10,000, based on your eligibility.

Depending on the loan you have applied for, you can have tenure anywhere between 3 year to 10 years

There are two modes for this: Either NEFT/RTGS or DD as per your requirement.

You can pre-close your loan. However, there will be a:

• 5% penalty on the outstanding principle, if the loan is pre-closed within 12 months of loan disbursement.
• 3% penalty on the outstanding principle, if the loan is pre-closed after 12 months of loan disbursement.

Working Capital: Purchase of Stock (Raw Material and Finished goods), Payment to creditors, Financing of Debtors and for keeping cash to meet day to day operating expenses.

Capital Expenditure: Purchase of New or old equipment, investing in purchase or renovation of office/ factory/godown or other business premises.

Debt Consolidation.

National Electronic Funds Transfer (NEFT) is a nation-wide payment system facilitating one-to-one funds transfer. This system of fund transfer operates on a Deferred Net Settlement basis. NEFT mode of fund transfer is available 24*7 including bank holidays.

48 Settlements on all the days with round the clock availability. Settlement is in half an hour batch.

Steps to transfer money to bank accounts using NEFT are as follows:

• Login using your mPIN
• Click on “Money Transfer” from the vertical slider menu
• Select “From account” and select the account ID through which fund transfer is initiated
• From “Beneficiary” field, select the beneficiary added under “Other bank”
• Enter the amount in the amount field
• Choose NEFT as fund transfer option
• Enter TRAN narration under “Remarks” filed.
• Click on “Submit”
• Verify details and click on “Confirm.”
• Enter OTP sent to the mobile number registered with the bank
• Click on “Transfer”
• Your transaction is complete, and your payment confirmation report will be displayed on the screen

Steps to add a Beneficiary:

• Login using Customer ID and password
• Click on “Money Transfer” in the vertical menu
• Select “Manage Beneficiary”
• Click “Add Beneficiary”
• Click on submit and verify the OTP sent to your registered mobile number
• Beneficiary will be added and activated.

Cooling period on adding a new beneficiary in Personal Net Banking and Mobile App.

• No cooling period
• Instant fund transfer up to ₹ 50,000 to a new beneficiary for first 24 hours
• Post 24 hours, regular limits will be applicable

Net Banking

Mobile Banking

NEFT transactions are sent to RBI as per the following schedule:

Please note that all the above timings are based on Indian Standard Time (IST) only Credit sent after the Cut off time will be settled in the next NEFT working day.

You can contact our bank branch, write to us at customercare[at]ujjivan[dot]com or call our toll free number 1800-208-2121 or contact the destination bank branch or the Customer Facilitation Service Centre at the bank..

Inward Transaction: NIL

For NEFT outward charges, please click here

On successful completion of the transaction, alerts will be sent on your preferred mobile number registered with the bank.

Transactions to non-NEFT enabled Banks will be rejected and the funds will not be debited from the customer's account

The remitting customer has to furnish the following information to a bank for effecting a NEFT:

• Amount to be remitted
• Remitting customer’s account number which is to be debited
• Name and IFSCode of the beneficiary bank
• Name of the beneficiary customer
• Account number of the beneficiary customer
• Sender to receiver information, if any
• Mobile number / email id (for NEFT to receive credit confirmation)

Indian Financial System Code (IFSC) means a unique code of 11 digits of NEFT enabled Branches. The remitting customer can obtain the IFSC of receiving branch from his bank branch. The IFSC code is also available on the RBI website in the following Link:

NEFT:

http://www.rbi.org.in/scripts/neft.aspx

Yes. If the money cannot be credited for any reason, the beneficiary’s bank has to return the money within next two batches i.e. (B+2)to the remitting bank. Once this amount is received back by the remitting bank, the amount is credited to the Remitter's account by the remitting bank.

You can contact our bank/branch or the destination bank/branch or the Customer Facilitation Service Centre of the banks.

Ujjivan Small Finance Bank

Grape Garden, No.27, 3 ^rd ‘A’ Cross, 18 ^th main, 6th Block, Koramangala, Bengaluru 560095, Phone - +91 80 4071212

Ujjivan Personal Net Banking is a secure platform that allows anytime anywhere access to banking services on a computer/laptop.

• A single screen summary of all your accounts with the Bank
• Online money transfer within few clicks
• Access to your financial statements and transaction history (e-passbook)
• Provision to apply for various products offered by the Bank
• Access to multiple service requests such as cheque services, debit card services etc.
• Facility to manage your transaction limit

Any Ujjivan customer having a savings and/or current account with a valid debit card, a registered mobile number and e-mail with the Bank can use Ujjivan Personal Net Banking.

• Internet explorer 10 or above
• Google chrome 23 or above
• Mozilla Firefox 13 or above
• Apple safari 5 or above
• Opera 12 or above

You can register for Ujjivan Personal Net Banking:

• While opening an account
• At Bank branch
• Through phone banking

The Bank will activate your Ujjivan Personal Net Banking within 3 working days, provided you meet all requirements set by the Bank.

A Customer ID is a unique identity given to you by the Bank for using Ujjivan Personal Net Banking.

No, you will have a single Customer ID for all your accounts with the Bank.

OTP refers to One Time Password that will be sent to your mobile number registered with the Bank.

To set a new password, your mobile number must be registered with the Bank. Click on “New Registration” in the pre-login screen and fill the required details (Customer ID and registered mobile number). Enter the requested debit card details and enter the OTP sent to your mobile number registered with the Bank to generate your password.

No, you will not have to answer questions every time you use Ujjivan Personal Net Banking.

To change your password, login to Ujjivan Personal Net Banking and click on “Change password” from “Settings” option located in the vertical menu.

SMS “CUST” to 9243232121 from your mobile number registered with the Bank

If you forget your Password, click on “Forgot Password” in the pre-login screen of Ujjivan Personal Net Banking. Fill in the required details (Customer ID and registered mobile number); enter the requested debit card details and enter the OTP sent to your mobile number registered with the Bank to generate your password or alternatively answer the security questions set by you at the time of registration, to reset your password.

To discontinue Ujjivan Mobile Banking, please contact the Bank branch to fill a Mobile Banking de-registration form or raise a request for the same by contacting the phone banking 1800-208-2121

If you transaction fails or the beneficiary does not receive money, please note the transaction ID and contact Ujjivan Phone banking1800-208-2121

Services offered by Ujjivan Mobile Banking are as follows:

• Deposits
• Loan installment
• Demand Draft
• TDS Enquiry
• NOC
• Recent Service Request
• Form 15G/H
• Cheque services
  • Request cheque book
  • Stop payment of cheque
  • Cheque status enquiry
• Debit card services
  • Request debit card
  • Set debit card PIN
  • Debit card status
  • Manage card
  • Debit card hot-listing
• New Account Request
  • Savings Account
  • Current Account
  • Fixed Deposit
  • Recurring Deposit
  • Home loan
  • MSME Secured Loan
  • Overdraft

“My Accounts” displays details of your Savings and/or Current account with the Bank.

Click on Savings or Current account and select the account number for transaction details

“E-passbook” in Ujjivan Personal Net Banking shows your transaction history of the selected account.

Yes, you can open a Fixed Deposit or Recurring Deposit account using Ujjivan Personal Net Banking.

Yes, you can open more than one Fixed Deposit or Recurring Deposit accounts using Ujjivan Personal Net Banking.

Yes, all your accounts opened at the Bank branch will be visible in Ujjivan Personal Net Banking.

Yes, all your accounts opened using Ujjivan Personal Net Banking will be visible in Ujjivan Mobile Banking.

• Money transfer to My Accounts (linked accounts)
• Money Transfer to Other Ujjivan Accounts
• IMPS (Immediate Payment Service)
• NEFT (National Electronic Fund Transfer)
• RTGS (Real Time Gross Settlement)

A payee or beneficiary is a person to whom you want to transfer money.

If you transaction fails or the beneficiary does not receive money, please note the transaction ID and contact Ujjivan Phone banking.

No, adding a new payee or beneficiary is mandatory for transferring money using Ujjivan Mobile Banking.

You can add new payee or beneficiary using the following steps:

• After logging in, click on “Money Transfer” option in the vertical menu
• Click on “Manage beneficiary “and choose “Add beneficiary”
• Select the type of Money Transfer to fill details
• Enter the OTP sent to the mobile number registered with the Bank

Yes, any new payee or beneficiary added in Ujjivan Personal Net Banking will also be available in Ujjivan Mobile Banking as well.

A favourite transaction is a feature you can use to add your most frequent transactions and use it for quick and easy access.

You can add up to 10 favourite transactions and use it for quick and easy access.

To delete a favourite transaction, select “Manage Favorites” from the Settings option menu located in the vertical menu.

Services offered by Ujjivan Mobile Banking are as follows:

Cheque services

• Request cheque book
• Stop payment of cheque
• Cheque status enquiry

New Account Request

• Savings Account
• Current Account
• Fixed Deposit
• Recurring Deposit
• Loan

>A debit card hotlist is a list of debit cards that are permanently disabled by the Bank upon your request. Such cards are reported stolen, canceled and/or compromised in some way.

Yes, you can hotlist/block your debit card using Ujjivan Personal Net Banking by selecting “Debit card hotlisting” from “Cards” option located in the vertical menu.

To request a new debit card, click on “Debit Card Request” from the “Cards” option located in the vertical menu

To control your Money Transfer limit, Click on ‘Manage Limit’ in the ‘Settings’ option located in the vertical Menu.

There is no defined end use for Personal Loan from Ujjivan SFB. There can be several purposes to borrow a PL such as marriage, vacation, home-renovation, education, debt consolidation, purchase of vehicle, etc.

The personal loan should not be given for the following end uses:

• Purchase and sale of Share or any other capital market instruments
• Purchase and sale of Bullion instrument
• Purchase and sale of any items which are restricted by law

• Age limit should be between 22-58 years (58 at the end of loan tenure)
• Minimum work experience of 2 years
• Residing in the same house for at least one year
• Minimum take home salary of ₹15,000

• Self Employed Allopathic Doctors who have their own independent practice
• Doctors with a qualification of MBBS/BDS or above with a valid MCI/NMC accreditation
• Minimum net monthly of income of ₹30,000 and minimum practice of 3 years

• Doctors who own a clinic/nursing home/hospital
• Non-salaried doctors with an income from consultancy

Salaried doctors can avail Ujjivan SFB’s Personal Loan for salaried professionals.

Doctors with a qualification of MBBS/BDS or above with a valid accreditation from Medical Council of India/ National Medical Commission

No. A personal loan is an unsecured loan. You don’t need to pledge anything as security.

Yes, Personal Loan from Ujjivan Bank offers a minimum of ₹ 50,000 and maximum of ₹ 10 Lakhs.

Tenure of personal loan can vary between 1-5 years

No, presently personal loan at Ujjivan is available to ‘Individuals only’, so you can not club income of your spouse with your income for loan eligibility.

Once a personal loan is approved it is disbursed directly to your salary account.

The EMIs for Personal Loan will be deducted from your salary account through ACH/SI mandate/e-mandate. If the ACH is not honored due to insufficient funds, then you can pay online by via UPI/CC Avenue

No, Ujjivan doesn’t offer any top up on existing Personal Loan.

You can apply for a personal loan online by clicking on https://ujjivansfb.rupeepower.com/personal-loan or by calling on our toll free number 1800 208 2121 or by visiting your nearest Ujjivan SFB Branch/ATM

Currently, we are offering Personal Loan in the following locations-

Following are the documents required to apply for the Personal Loan from Ujjivan

• KYC (Passport/Aadhaar/Driving license/Voter’s ID)
• Income proof - Salary slips of the last 3 months
• Bank statements for the last 6 months of the main operational/salaried bank account
• Company ID card
• PAN card
• Passport size photograph

Following are the documents required to apply for the Personal Loan from Ujjivan

• Address proof (Passport/Aadhaar/Driving license/Voter’s ID)
• Income proof - Latest 3 year ITR and Gross receipts for income
• Bank statements for the last 6 months
• Company ID card
• PAN card
• Passport size photograph
• Qualification proof
• Certificate of Practice
• MCI Registration Certificate

In the course of EMI default, the bank will levy EMI bounce charge of ₹ 250 plus taxes and penal interest of 2.5% per month on the overdue amount for the number of days of delay.

The interest rate for personal loan start at 11.49%. However, this may vary basis the applicant’s age/income and other eligibility criteria.

There are no additional charges to be paid up front. Following are the only charges applicable -

• Processing Fee plus applicable taxes
• Insurance Premium

All the above charges will be netted off from your loan amount at the time of disbursement

Interest rates for Personal Loan will be fixed(reducing balance).

Yes, the Insurance facility provided with the loan is credit shield which will cover the loan outstanding in case of unfortunate death of the customer. The premium will depend upon the age of the customer, loan amount and tenure and will be informed to the customer at the time of application process.

• Before completion of 6 EMIs- pre-closure not allowed.
• At least 6 EMIs and before 12 EMIs- charges would be 3% of the principal outstanding, plus taxes as applicable.
• At least 12 EMIs and before 24 EMIs- charges would be 2% of the principal outstanding, plus taxes as applicable.
• After completion of 24 EMIs- 1% of the principal outstanding, plus taxes as applicable.

You can check your eligibility and view EMI amount, processing fees, repayment schedule, etc. by clicking on https://ujjivansfb.rupeepower.com/personal-loan or on our Toll free number on 1800 208 2121.

After checking your eligibility, you will have two options to fill out the application form and submit the documents. You can either apply online via Self Mode by clicking of Apply Myself or opt for the assistance of our Loan Officer via Assisted mode by clicking on Request a visit. You will also be eligible for a rebate/discount on your Processing Fees if you opt for Self Mode for Personal Loan Application.

Self Mode (Apply yourself) option of the application process allows the customers to apply for the Personal Loan by filling the complete application form and uploading the required documents online. After submission of application process through self-mode, application instantaneously moves for credit appraisal thus reducing the turn around time (TAT) for the customer.

You can check your status by clicking on Track your Application button on our website. You can also call our customer care number and provide your application reference number and mobile number to know the status of your loan.

A higher credit score indicates that you have a good track record concerning loans that you have borrowed in the past. Maintaining a credit score of 700 and above is always good. Ujjivan offers up to 1 % interest waiver for CIBIL score >700.

Following are the key steps involved for availing Personal Loan:

• Application
• Documentation
• Verification
• Sanctioning and Processing of the loan
• Disbursement

Submitting a complete and valid set of documents is the most important step for faster loan amount disbursement. To avoid delays in loan processing and disbursement, do keep all necessary documents ready.

You can select the repayment date of your personal out of the options 1st, 5th, and 10th. The repayment once selected cannot be changed.

Please submit a written request by visiting our branch for updating your details.

You can download all the above by logging into your internet banking/mobile banking. You can also call our Phone banking on 1800 208 2121 or visit our branch and place a request.

The Bank issues a No Due Certificate (NOC) to the customer after the closure of the loan. The NOC will be made available on our Internet Banking and Mobile Banking platform for the customer to download.

Recurring deposits (RD) is an account where a customer invests a fixed sum of money every month in his recurring deposit account maintained with the bank. The interest is earned as per the pre-determined rate usually the same as fixed deposit rate. These accounts can be funded by giving standing instructions by which bank withdraws a fixed amount on a fixed date of the month from the Bank savings account of the customer (as per his instructions), and the same is credited to RD account.

Please refer to Recurring Deposit offerings on our website. Click Here

The minimum Instalment to be deposited by the Depositor/s shall be ₹100 as specified in the AOF, which can be increased in multiples of ₹100.

You can open a recurring deposit for a minimum period of 6 months, and thereafter in multiples of 3 months, maximum up to a period of 10 years.

Click here for details.

Please refer to our penal rate of interest charges. Click here.

Interest is paid when the recurring deposit account is closed, and on maturity.

No, it is not possible to change the tenure and installment due date.

For Recurring Deposits, TDS is not applicable on the interest earned up to ₹ 40,000 under Section 194A. However, TDS will be applicable if the interest received or likely to be received, during the financial year, exceeds ₹ 40,000 / ₹ 50,000 in case of senior citizen customer.

Tax Deduction at Source (TDS) will be applicable on interest paid/ accrued on Recurring Deposits. In case the deposit holder does not want the Tax to be deducted at source, they may submit Form 15G / 15H (other than company, firm or co-operative society)/ Exemption Certificate under Section 197 (in case of all holders)/ or any other Tax Exemption Certificate with the Bank. Such form or tax exemption certificate has to be submitted every financial year for each recurring deposit held with the Bank. For further details contact the bank branch.

Existing Customers of the Bank savings account may open a recurring deposit by visiting the nearest Bank branch, logging into www.ujjivansfb.in, through Mobile and Net Banking or at Center Meetings (up to ₹5,000). New Customers may also place a request by visiting the nearest Bank branch.

Partial payments are not possible.

Yes, Senior Citizens gain an additional 0.50% rate of interest.

Yes, Recurring deposit can be redeemed before the original term. Please contact the bank branch for further details.

If six consecutive installments are unpaid, the Bank reserves the right to close the recurring deposit account. The interest rate applicable on such closed accounts will be as per the premature withdrawal policy of the Bank. A penalty would be charged for delayed payment. For further details please contact the Bank branch.

Yes, there is a nomination facility on the recurring deposit account.

Yes, you change the nominee(s) of the deposit accounts by making a declaration effect in the appropriate form, which is available with the Bank branch.

RTGS stands for ‘Real Time Gross Settlement’. RTGS is a funds transfer system where transfer of money takes place from one bank to another on a real time basis. Also the settlement of funds transfer instructions occurs individually on an instruction by instruction basis (gross settlement). This is the fastest mode of funds transfer available in India through banking channel.

Under normal circumstances the Beneficiary Bank branch receives the funds in real time as soon as funds are transferred by the Remitting Bank. The Beneficiary Bank has to credit the Beneficiary’s account within 30 minutes of receiving the funds transfer message.

Steps to transfer money to bank accounts using RTGS are as follows-

• Login using your mPIN
• Click on “Money Transfer” from the vertical slider menu
• Select “From account” and select the account ID through which fund transfer is initiated From “Beneficiary” field, select the beneficiary added under “Other bank”
• From “Beneficiary” field, select the beneficiary added under “Other bank”
• Enter the amount in the amount field
• If amount entered is above ₹ 2, 00,000 then the mode of transfer is RTGS by default.
• Enter TRAN narration under “Remarks” filed.
• Click on “Submit”
• Verify details and click on “Confirm.”
• Enter OTP sent to the mobile number registered with the bank
• Click on “Transfer”
• Your transaction is complete, and your payment confirmation report will be displayed on the screen

Steps to transfer money to bank accounts using RTGS are as follows-

• Login using your mPIN
• Click on “Money Transfer” from the vertical slider menu
• Select “From account” and select the account ID through which fund transfer is initiated
• From “Beneficiary” field, select the beneficiary added under “Other bank”
• Enter the amount in the amount field
• If amount entered is above ₹ 2,00,000 then the mode of transfer is RTGS by default.
• Enter TRAN narration under “Remarks” filed.
• Click on “Submit”
• Verify details and click on “Confirm.”
• Enter OTP sent to the mobile number registered with the bank
• Click on “Transfer”
• Your transaction is complete, and your payment confirmation report will be displayed on the screen

RTGS mode of fund transfer is available 24*7 including bank holidays.

Steps to add a Beneficiary:

• Login using Customer ID and password
• Click on “Money Transfer” in the vertical menu
• Select “Manage Beneficiary”
• Click “Add Beneficiary”
• Click on submit and verify the OTP sent to your registered mobile number
• Beneficiary will be added and activated.

RTGS transactions are sent to RBI as per the following schedule:

Please note that all the above timings are based on Indian Standard Time (IST) only Credit sent after the Cut off time will be settled in the next RTGS working day.

Transaction Charges

Inward Transaction: NIL

For RTGS outward charges, please click here

On successful completion of the transaction, alerts will be sent on your preferred mobile number registered with the bank.

Transactions to non-RTGS enabled Banks will be rejected and the funds will not be debited from the customer's account

The Remitting customer has to furnish the following information to a bank for effecting a RTGS fund transfer:

• Amount to be remitted
• Remitting customer’s account number which is to be debited
• Name and IFS Code of the Beneficiary bank
• Name of the Beneficiary customer
• Account number of the Beneficiary customer
• Sender to receiver information, if any
• Mobile number / email id (for RTGS to receive credit confirmation)

Indian Financial System Code (IFSC) means a unique code of 11 digits of RTGS enabled Branches. The Remitting customer can obtain the IFS-Code of receiving branch from his bank branch. The IFSC code is also available on the RBI website in the following Link:

RTGS:

http://www.rbi.org.in/scripts/BS_ViewRTGS.aspx

Yes. If the money cannot be credited for any reason, the Beneficiary’s bank has to return the money within two hou₹ Once this amount is received back by the Remitting bank; the amount is credited to the Remitter's account by the Remitting bank.

You can contact our bank branch, write to us at customercare[at]ujjivan[dot]com or call our toll free number 1800-208-2121 or contact the destination bank branch or the Customer Facilitation Service Centre at the bank.

You may open a Savings Account with Ujjivan Small Finance Bank through any of the following channels:

• Call on our toll free number 1800 208 2121
• Place a request through our website/
• Walk into any of our branches
• You may also open an account instantly by clicking here

What is the rate of interest I will earn on the balance in my Savings Account?

Interest earned on your Savings Account balance shall be credited to your account on Quarterly basis.

The account becomes dormant if there are no customer initiated transactions (excludes system generated transactions like credit interest, debit interest), in the account for a continuous period of two years.

If the account status is 'Dormant', transactions through Direct Banking Channels like ATM, Net Banking, PhoneBanking are not be allowed by the Bank.

Obtain an application form from any Ujjivan Small Finance Bank branch, fill in the application form duly signed by all the holders and submit it to your nearest branch.

You may choose either of the following options to register for an Email Statement of your Account:

• Contact our phone banking Toll Free Number 1800 208 2121.
• Contact your nearest Ujjivan branch and submit an application.

Please submit the application form available at the Branch (duly signed by all the holders).

Please follow the procedure mentioned below to update you PAN number:

Step 1) Submit a written request specifying your updated PAN number

Step 2) Give a self-attested photocopy of your PAN card. (Carry originals for verification)

• Cheques drawn on metros and state capitals (other than Sikkim and North Eastern states) where USFB has a branch: 7 business days
• Cheques drawn on major cities where USFB has a branch: 10 business days
• Cheques drawn on locations where USFB has a correspondent bank arrangement: 14 business days
• Cheques drawn on locations where USFB has neither a branch nor a correspondent bank arrangement: 14 business days

For more details on the outstation cheque collection policy, contact our nearest branch or write a mail to customercare[at]ujjivan[dot]com

Please note Ujjivan Small Finance Bank offers E-statements free of cost which you can at the leisure of your home download it through our IBMB service. If you still require a physical statement you can visit the nearest branch for the same. However the physical statements are chargeable as per SOC. For our detailed service charges and fees kindly click here.

You may submit a request at the nearest Ujjivan branch or contact our phone banking toll free number 1800 208 2121.

You may submit a written request at the nearest Ujjivan branch along with requisite documents.

Please follow the steps mentioned below to activate your account:

Step 1) Approach the branch in person.

Step 2) Submit a written request for activation of your dormant account, signed as per operating instructions in the account.

Step 3) Furnish proof of identity and Address (carry the original for verification)

Step 4) Initiate a transaction and your account will be activated once again.

You may contact your nearest Ujjivan branch to update your registered mobile number.

Yes, you can set up standing instructions through your Ujjivan Small Finance Bank Savings Account. A few examples of the same are as below:

• Transfer to a Recurring Deposit
• Make recurring payments like RD Installments, Loan EMIs, etc.

For more details please contact your nearest Ujjivan Small Finance Bank branch or call 18002082121.

You can access your Savings Account through:

• Ujjivan Small Finance Bank branches
• Ujjivan Small Finance Bank Website – www.ujjivansfb.in
• Ujjivan Small Finance Bank ATMs
• Ujjivan Small Finance Bank’s Phone Banking Toll Free Number – 1800 208 2121
• Ujjivan Small Finance Bank’s Mobile Banking app
• BNB

No. An individual is eligible to have only one 'Basic Savings Bank Deposit Account' in one bank.

Holders of 'Basic Savings Bank Deposit Account' at Ujjivan Small Finance Bank will not be eligible for opening any other savings account in Ujjivan Small Finance Bank. If a customer has any other existing savings account in the bank, he / she will be required to close it within 30 days from the date of opening a 'Basic Savings Bank Deposit Account'.

No. The 'Basic Savings Bank Deposit Account' should be considered as a normal banking service available to all customers, through branches.

No. Banks are advised not to impose restrictions like age and income criteria of the individual for opening BSBDA.

No. Banks are advised not to impose restrictions like age and income criteria of the individual for opening BSBDA.

As notified in terms of Govt of India notification dated 16, December, 2010, BSBDA-Small Accounts would be subject to the following conditions:

i. Total credits in such accounts should not exceed one lakh rupees in a year.

ii. Maximum balance in the account should not exceed fifty thousand rupees at any time

iii. The total of debits by way of cash withdrawals and transfers will not exceed ten thousand rupees in a month

iv. Foreign remittances cannot be credited to Small Accounts without completing normal KYC formalities

v. Small accounts are valid for a period of 12 months initially which may be extended by another 12 months if the person provides proof of having applied for an Officially Valid Document.

vi. Small Accounts can only be opened at CBS linked branches of banks or at such branches where it is possible to manually monitor the fulfilments of the conditions.

You can access your Savings Account through:

• Free passbook facility for all account holders (individuals)
• Enjoy free cash and cheque deposits at all Ujjivan Small Finance Bank branches and ATMs
• Enjoy NEFT and IMPS services

You are eligible to apply for a BSBDA Small Account

• You do not have any other banking relationship with Ujjivan Small Finance Bank
• are a resident individual and do not have complete KYC.

To be more specific, a residential individual who does not have:

• Photo ID proof as per the bank’s acceptable list of documents.
• Address proof as per the bank’s acceptable list of documents.

A Minor Savings Account can be opened for your child as long as your child is a minor (up to 18 years of age) and necessary KYC documents are provided.

Following are the KYC documents required to open a Minor account:

• Proof of date of birth of minor
• Latest photograph (Passport size) – One
• Identity and address proof of the parent/ guardian (RBI mandated KYC)
• Relationship proof

No.The existing minor account can be converted to a regular savings account upon submission of requisite proof of your child having attained majority at the nearest Ujjivan Small Finance Bank branch

Ujjivan SMS Banking is a service that enables customers to make enquiries using SMS codes provided by the Bank.

The Bank does not charge its customers for Ujjivan SMS Banking. However, standard SMS charges will be applicable as per your telecom service provider.

Yes, your mobile number needs to be registered with the Bank for using Ujjivan SMS Banking.

Ujjivan SMS Banking services and codes that must be sent to 9243232121 are as follows:

Ujjivan SFB Digital Savings Accounts can be opened by anyone, as long as

• You are an Indian citizen
• Have a valid PAN and Aadhaar number
• Have a valid mobile number linked to your Aadhaar
• You are aged between 18 – 59 years
• You don’t have an existing relationship with the bank

To open a Digital Account, you need to share your Aadhaar and PAN details. In case you do not wish to share your Aadhaar information, you can visit your nearest Ujjivan SFB branch, and open any account from our range of products.

Yes, it is mandatory. FATCA stands for the Foreign Account Tax Compliance Act. The RBI requires us to collect a FATCA declaration from every customer who opens a Savings Account with us.

Digital Account is intended only for one user and cannot be held jointly.

You can fix an appointment to complete the full KYC through the following channels -

• While opening an account (online)
• Through Internet and Mobile Banking
• Through Phone Banking

• At the time of account opening, you can fund your account with any existing bank account by Debit card, Net Banking or UPI. The minimum funding required is Rs. 2,000.
• You can also add your Ujjivan SFB Savings Account as a beneficiary in your other bank accounts using the Account Number and the IFSC code, and transfer funds to your Ujjivan Bank Account via IMPS or NEFT.
• You can also visit any UPI app on your smartphone and transfer the funds using A/C + IFSC.
• Alternatively, you can visit your nearest Ujjivan Small Finance Bank branch to make a deposit.

Ujjivan SFB Digital Fixed Deposit can be opened by anyone, as long as

• You are an Indian citizen
• Have a valid PAN and Aadhaar number
• Have a valid mobile number linked to your Aadhaar
• You are aged above 18 years
• You don’t have an existing relationship with the bank

To open a Digital Account, you need to share your Aadhaar and PAN details. In case you do not wish to share your Aadhaar information, you can visit your nearest Ujjivan SFB branch, and open any account from our range of products.

Yes, it is mandatory. FATCA stands for the Foreign Account Tax Compliance Act. The RBI requires us to collect a FATCA declaration from every customer who opens a Digital Fixed Deposit with us.

A Digital Account is intended only for one user and cannot be held jointly.

You can fix an appointment to complete the full KYC through the following channels

• While opening an account (online)
• Through Internet and Mobile Banking
• Through Phone Banking