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Annual Report 2024-2025

img Annual Report 2024-2025
MSME

Supporting Growth,
Scaling Dreams.

We commend the pivotal role of Micro, Small and Medium Enterprises (MSMEs) as the backbone of Indian economy, generating employment opportunities, driving innovation and propelling GDP growth. Despite their significance, MSMEs continue to encounter persistent barriers in accessing formal credit and financial services. Ujjivan, as a dependable financial ally to the segment, addresses these very challenges by supporting the MSMEs with personalised banking solutions. By enabling access to appropriate financial products, we aim to ensure business continuity for MSMEs, while fostering enterprise expansion and catalysing inclusive and broad-based economic development.

The Micro, Small, and Medium Enterprises (MSMEs) Banking segment of Ujjivan focuses on serving two distinct customer cohorts: semi-formal businesses transitioning towards digital enablement and Goods and Services Tax (GST) compliance, and fully formal enterprises with established financial footprints. Through a comprehensive product suite, including Loan Against Property (LAP), Working Capital (WC) finance and Supply Chain Finance (SCF), we empower MSMEs to access timely, structured and scalable credit solutions. These offerings are further enhanced by strong risk frameworks, process automation and seamless integration with fintech ecosystems. By leveraging the dual strength of technology-led platforms and on-ground relationship management, Ujjivan is actively bridging the gap between ambition and access, supporting MSMEs across the value chain with financial solutions, that fuels a sustained growth.

Performance Dashboard

7,229+

Customer Base

₹ 1,224 Crores

Disbursements

₹ 2,047 Crores

Outstanding Principle

₹ 107.7 Crores

Liability Book

Highlights of FY 2024-25

  • Registered 43% growth in MSME loan book, rising from ₹ 1,414 Crores in FY 2023-24 to ₹ 2,047 Crores in FY 2024-25
  • Expanded the footprint of working capital business to key hubs like Ahmedabad, Surat, Indore, Jaipur, Kolkata and Coimbatore
  • Launched non-fund-based offerings, including Bank Guarantees, leading to strategic diversification of revenue streams
  • Undertook self-sourcing of corporate anchors under Supply Chain Finance (SCF) vertical, boosting scalability and long-term partnerships
  • Demonstrated significant improvement in portfolio health, with Portfolio at Risk (PAR)% declining from 16.3% in April 2024 to 9.1% in March 2025 and Non-Performing Asset (NPA) % reducing from 8.4% to 5.5% over the same period
  • Implemented technology upgrades across Loan Origination System (LOS) & Loan Management System (LMS), integrated with Application Programming Interface (API) stacks for faster processing, due diligence and monitoring

Opportunity Landscape

The MSME sector in India is undergoing a transformative shift, fuelled by increased formalisation through Goods and Services Tax (GST) compliance, accelerated digital adoption and government-backed credit guarantee schemes. Despite these strong tailwinds, a large section of MSMEs remains under-served by the formal financial ecosystem.

Key opportunities include:

  • Growing demand for working capital (WC) solutions among trade-centric businesses
  • Rising appetite for non-fund based products like bank guarantees for project and vendor tie-ups
  • Increasing acceptance of digital-first banking among MSMEs
  • Expanding role of SFBs in addressing the funding needs of creditworthy yet under-served enterprises
Outlook

With the MSME sector increasingly emerging as the pivotal force behind India's economic resurgence, we are strongly positioned to pursue a multi-pronged strategy to scale our impact. In the year ahead, we aim to focus on deepening our penetration across both semi-formal and formal MSME segments, while expanding our secured lending portfolio through customer-centric LAP and WC products. The product suite will be further diversified through an increased focus on fee-generating, non-fund-based products such as bank guarantees, addressing the changing needs of enterprise customers. Additionally, investment in digital capabilities will remain a key priority, with planned upgrades across onboarding, credit underwriting and real-time monitoring expected to drive efficiency and scalability. Simultaneously, we will strengthen our focus on customer lifecycle management, relationship-led engagement and financial literacy initiatives to enhance our value proposition. Harnessing this integrated approach, Ujjivan is well-positioned to serve as a reliable financial partner and an enabler of enterprise resilience that supports India’s next generation of entrepreneurs with tailored solutions.

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