Road Ahead

We plan to introduce investment services as a new line of business for our customers. Our target market consists of underserved customers who have limited knowledge and experience in financial management. By catering to this unmet need, we anticipate creating value for our customers. Our strategy involves selling third-party investment products through various physical and digital channels. Additionally, we will launch insurance offerings through our telesales channel and digitally distribute insurance through an InsurTech platform integrated with our branches.

To enhance customer satisfaction, we will implement end-to-end digital solutions for claim intimation and settlement. These solutions will be available for both our asset and liability customers. Furthermore, we intend to overhaul our internal customer management systems and introduce improved workflows based on data science. These initiatives will enhance overall business productivity. Alongside these efforts, we remain committed to building teams across our branches that are certified by the Insurance Regulatory and Development Authority (IRDA) and the National Institute of Securities Markets (NISM).