Corporate Identity
Building a Bank for All
Ujjivan Small Finance Bank Limited (‘Ujjivan SFB’ or ‘We’ or ‘Our Bank’) is one of India’s leading small finance banks. We are committed to serving the unserved and underserved segments of the population through financial and digital inclusion. As an aspiring mass-market bank, we offer our large customer base a wide range of financial services and a personalised customer experience.
With technology as a key enabler, we have continually expanded our reach and enhanced the customer experience. Our robust digital interfaces are available in various languages and regions, empowering customers to access finance easily and timely, enabling us to strengthen customer engagement across diverse locations. With alternative channels and a strong digital footprint across internet banking, mobile banking, and phone banking, we offer 24x7 access to banking services. Digital banking encourages and empowers customers to conduct their banking operations through optimal touchpoints, providing access to a wide range of products and services. Our digital banking is committed to creating a safe, secure, and convenient banking ecosystem by automating operational processes, adopting robotic platforms, leveraging data analytics, and creating targeted offerings tailored to customer requirements.
As a responsible bank, we firmly believe in creating a sustainable social impact, and as we continue to stay invested in community development and financial literacy initiatives through our community outreach programmes and partners.
About Ujjivan Financial Services Limited (UFSL)
UFSL is the promoter of Ujjivan Small Finance Bank, which started operations as a Non-Banking Financial Company (NBFC) in 2005. UFSL's mission is to provide a complete range of financial services to the ‘economically active poor’, who are underserved by financial institutions.
In October 2015, UFSL received in-principle approval from the Reserve Bank of India (RBI) to establish a Small Finance Bank (SFB). As a result, Ujjivan Small Finance Bank Limited was incorporated as a wholly-owned subsidiary. In November 2016, after obtaining the RBI's final approval, UFSL transferred its lending and financing business to Ujjivan Small Finance Bank, which began operations in February 2017.
Our Mission
To provide financial services to unserved and underserved customers as a responsible mass market bank, focused on building a sustainable tomorrow.
Our Values
We have the scale, capability and the commitment to emerge as a best-in-class institution with deeply embedded values and culture, which shape all our actions.
- Customer's choice of institution
- Integrity in all dealings
- Provide responsible finance
- Fair with suppliers and service partners
- Professionalism and teamwork
- Respected in the community
- Compliance with laws, regulations and code of conduct
- Best place to work
Key Facts
Banking outlets
(575 in FY 2021-22)
ATMs
(492 in FY 2021-22)
Customer base
(64.8 Lakhs in FY 2021-22)
District presence across 25 states and UTs
(248 in FY 2021-22)
Workforce (16,895 in FY 2021-22)
Our Differentiators
Growing reach
Diversified product mix
Robust digital backbone
Well-equipped and energised team
Strong positioning as a bank that positively impacts society
Sound risk management
Experienced leadership team
Good governance
