Geographic Spread
Well-diversified pan-India presence
We have deepened and widened our reach across India with focus on digital means.
Physical presence
Banking outlets
States within branch network
Branch and ATM network
Banking outlets
ATMs
Gross advance
Region-wise
Digital presence
PERSONAL AND BUSINESS INTERNET BANKING
Web-based platform(s) that can be accessed from any system
Offers high-volume bulk upload facility
Facilitates customisable client-centric approval matrix
80,028*
Personal internet banking customers^
2,108*
Business internet banking customers^
MOBILE BANKING APPLICATION
Available on Android and iOS operating systems
Available in nine languages – English, Hindi, Kannada, Tamil, Bengali, Marathi, Gujarati, Punjabi and Odia
Working on voice- and video-enabled customer interfaces
7.74Lakhs
Mobile banking application users^
4.4/5*
Rating on Google Playstore – Highest among SFBs
PHONE BANKING
24x7 assisted banking services to customers
Servicing customers in 9 languages in IVR (English, Hindi, Kannada, Tamil, Bengali, Malayalam, Marathi, Gujarati, and Punjabi) and additional 5 Languages through human interaction (Telugu, Odia, Assamese, Nepali, Bhojpuri)
Service and Sales Campaign Management for business enhancements
Introduction of straight through process
Digitisation through IVR self-service option for customers
24X7
Customer service even during pandemic situation
10.81Lakhs
Customer calls answered during FY 2020-21 (13% increase compared to FY 2019-20)
60%
Increase in lead generation y-o-y
WEB/ TABLET/ DIGITAL CHANNEL BASED ORIGINATION
Liability customer acquisition from anywhere using our website
Tablet-based customer acquisition for loan products
Chatbot Aria to improve user experience
Door-step service; faster, easier, better TAT
~63%
Retail customer liability accounts acquired on tablet and digital workflows in FY 2020-21
100%
MicroBanking customers and 17% retail banking customers acquired for loan on tablet and digital workflows in FY 2020-21
*As of March 31, 2021 | ^ Inception till date