Protecting our people and their families was our priority as COVID-19 induced challenges continued to unfold. We put together a Quick Response Team (QRT) to monitor and handle the crisis.
QRT played a pivotal role in dealing with the pandemic, ensuring a safe and secure working environment for our staff. The QRT ensured that our premises were operated with limited capacity, adhering to the directives of the local government bodies, following strict safety standards. QRT consists of the central task force led by National Leadership Team members, REC heads of respective regions and regional single point of contacts (RSPOCs) for coordination. It further reviews the status of all COVID-19 infected cases in our Bank, including the family members of our people, along with the regional committees.
Employees received special
grant as COVID-19 support
QRT issued guidelines and insisted on following the three mantras at the workplace:
THREE COVID-19 REPELLING MANTRAS BY UJJIVAN SMALL FINANCE BANK QRT
Health Mantra
Wash or sanitise
hands frequently
Safety Mantra
Maintain social
distancing
Secure Mantra
Wear a mask
Based on government guidelines and evolving situation, QRT monitored the team strength at our offices. State-level Bankers’ Committee at every State was consulted for branch-level guidelines as and when required.
We monitored the health of our people through an internally developed application 'Aarogya Ujjivan' every day. This platform allowed us to undertake daily surveys of our colleagues’ health and advise them accordingly to work from home or simply rest and recover, based on their condition.
We also organised ‘Doctor on call’ and ‘Doctor on site’ facilities to solve their queries and organised AI-based chest x-ray analysis at the corporate office to identify early stages of infection, and any abnormality in the respiratory system. Additionally, we also distributed homeopathic medicine among our people to strengthen their immunity.
At the initial stage of the pandemic, when there were various uncertainties regarding treatment and recovery, we provided financial support to the affected ~800 employees through grants.
With the second wave of the COVID-19 currently underway, we are trying to bolster our QRT efforts to ensure the safety of our people and their families.
Annual Report 2020-21